Terug
Ben Serlippens
Freelance Web Developer
België, Brakel
Basisprijs:
€50,00/hRating:
N.V.T.
Beschikbaarheid:
DeeltijdsWerkt:
Op afstandCustomer Care Assistent
Brussel, BelgiëFront office sales representative for RES, SE, ME and COR customers.
User Implementations & Operation Officer
Brussel, BelgiëAs a User Implementations & Operation Officer I'm responsible for all inbound contacts via phone (IVR), mail (contact page) & mobile app (contact page). On an average day around 100000 interactions are managed through the script which has been developed by myself, where every interaction is identified & qualified. Giving a personalized user experience, automating recurrent questions and making sure that if an agent is needed to intervene, that it's the right person for the job.
Process Specialist
Brussel, BelgiëAs a Process Specialist I'm responsible for the team, which manages all inbound contacts via phone (IVR), mail (contact page) & mobile app (contact page). On an average day we manage around 100000 interactions.
Freelance Web Developer
BelgiëFront & Back-end developer as a side occupation, besides my full-time job at Proximus. Writing maintainable en extensible code. Continuously increasing my knowledge and skills through numerous training's and courses.
2019 © Copyright. All Rights Reserved