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Ben Serlippens
Freelance Web Developer
Belgique, Brakel
Prix de base:
€50,00/hRating:
N/A
Disponibilité:
Temps partielTravail:
A distanceCustomer Care Assistant
Brussel, BelgiqueFront office sales representative for RES, SE, ME and COR customers.
User Implementations & Operation Officer
Brussel, BelgiqueAs a User Implementations & Operation Officer I'm responsible for all inbound contacts via phone (IVR), mail (contact page) & mobile app (contact page). On an average day around 100000 interactions are managed through the script which has been developed by myself, where every interaction is identified & qualified. Giving a personalized user experience, automating recurrent questions and making sure that if an agent is needed to intervene, that it's the right person for the job.
Process Specialist
Brussel, BelgiqueAs a Process Specialist I'm responsible for the team, which manages all inbound contacts via phone (IVR), mail (contact page) & mobile app (contact page). On an average day we manage around 100000 interactions.
Freelance Web Developer
BelgiqueFront & Back-end developer as a side occupation, besides my full-time job at Proximus. Writing maintainable en extensible code. Continuously increasing my knowledge and skills through numerous training's and courses.
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